F.A.Q

Frequently Asked Questions (FAQ)

1. What are the delivery times?

We offer free delivery on all orders within Europe. Delivery times are between 1 and 3 working days, depending on your location.

2. What payment methods are accepted?

We currently accept bank transfer payments. Payment instructions will be sent to you after your order is confirmed.

3. Can I change or cancel my order?

If you wish to change or cancel your order, please contact us within 24 hours of your purchase. After this time, we cannot guarantee the modification or cancellation of the order.

4. What are your return and refund periods?

You have 10 days after receiving your order to request a return. Returned items must be in new condition, in their original packaging. Once the item is received and inspected, we will process your refund within 10 working days.

5. How do I return an item?

To return an item, please contact us at contact@vihvar.com with your order number and the reason for the return. We will then send you instructions on how to complete the return.

6. What should I do if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact us within 48 hours of receiving your order. We will take steps to provide you with an exchange or refund.

7. How do I track my order?

Once your order has been shipped, you will receive an email with tracking information. You can track your package directly via the link provided.

8. What are the return shipping costs?

Return shipping costs are the customer’s responsibility, unless the item received is defective or incorrect.

9. Can I exchange an item?

We do not offer exchanges at this time. If you want a different item, you will need to return the original item for a refund and place a new order.

10. How can I contact you?

For any questions or requests, you can contact us by email at contact@vihvar.com , We aim to respond within 24-48 hours