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      General Terms of Sale

      Welcome to Vihvar, your one-stop online shop for European customers. By placing an order on our site, you fully and unconditionally accept these General Terms and Conditions (T&Cs), which govern the relationship between Vihvar and its customers.

      1. Purpose
      These T&Cs define the conditions applicable to any order placed on the Vihvar website. They govern the order, payment, free delivery procedures, as well as returns management.

      2. Products
      We offer a selection of carefully chosen general products to meet the needs of European consumers. Each product is accompanied by a detailed description specifying its main characteristics. However, minor differences in presentation may appear between the photos and the delivered items, particularly in terms of color or dimensions.

      3. Prices
      All prices indicated on the site are in euros (€) and include the applicable VAT according to European legislation. Delivery is completely free for all items, and no additional charges will be billed to you for shipping.

      We reserve the right to modify prices at any time, but products will be billed based on the rates in effect at the time the order is validated.

      4. Order
      To place an order, you must follow these steps:

      Select the desired items and add them to your cart.
      Check the contents of your cart and validate your order.
      Provide the delivery and billing information.
      Choose a payment method and finalize the transaction.
      Once the order is validated, you will receive a confirmation email. In case of difficulty or anomaly (address error, payment refused, etc.), you will be informed and must provide correct information to allow shipping.

      5. Payment
      Payment for the order must be made in full at the time of purchase. We accept payments by credit card, PayPal, and any other secure payment method offered on our site. Online payment is secure thanks to our certified payment processing partners.

      6. Free Delivery
      Vihvar offers free delivery on all orders, with no minimum purchase, throughout Europe. Delivery times vary depending on the destination, but we commit to shipping products within 48 hours of order confirmation.

      Estimated delivery times:
      Western Europe: 3 to 5 business days
      Eastern Europe and other regions: 5 to 7 business days
      You will be notified by email of the shipment of your order with a tracking link to follow its journey.

      7. Right of Withdrawal
      In accordance with applicable law, you have a period of 14 days from receipt of your items to exercise your right of withdrawal, without having to justify any reasons or pay any penalties.

      To exercise this right, you must notify us by email at contact@vihvar.com and return the product in its original condition (unused, with its packaging). Return shipping costs are your responsibility, but we offer a full refund of the returned product within 14 days of receipt.

      8. Warranty and Conformity
      All our products are covered by the legal warranty of conformity and the warranty against hidden defects, in accordance with European laws. If a product has a defect or does not correspond to the description, you have the right to request an exchange or a refund. Please contact us at contact@vihvar.com within 30 days of receiving the order to report any problem.

      Returns for defective or non-compliant products are fully covered by Vihvar.

      9. Liability
      Vihvar cannot be held responsible for any delay or failure to perform due to force majeure, such as a natural disaster, strike, pandemic, or any other circumstance beyond our control.

      We are committed to providing the best possible service, but our liability is limited to the total amount of the order in the event of a dispute.

      10. Personal Data
      The personal information collected during your purchases is used solely to process your order and improve your experience on our site. We respect the European regulation on the protection of personal data (GDPR). Your data will never be shared without your consent.

      You can consult our Privacy Policy to learn more about your rights and our practices regarding personal data.

      11. Intellectual Property
      All elements of the Vihvar site (texts, graphics, logos, images, etc.) are protected by intellectual property laws. Any unauthorized reproduction or use is strictly prohibited and exposes offenders to legal proceedings.

      12. Applicable Law and Jurisdiction
      These T&Cs are governed by French law. In case of dispute, the French courts shall have exclusive jurisdiction, unless otherwise provided by mandatory public order provisions.

      By validating your order, you unconditionally accept these General Terms and Conditions.

      For any questions or assistance, you can contact us at contact@vihvar.com. We are at your disposal to ensure a smooth and pleasant shopping experience.

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